Systems Support Specialist II
4.
4 Full-time 1 day ago Full Job Description Posting Information Posting Information Posting Number 2023374 Posting/Functional Title Systems Support Specialist II University Pay Plan Title Systems Support Spec II Location San Marcos Department McCoy College of Business Recruitment Type Open to All Job Type Full-Time Monthly Salary $4,000 -$4,290 Job Category Non-Exempt Required
Qualifications:
Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.
At least 2 years of experience in a computer support role Experience in both windows and mac operating systems Experience with installation and support of software on both windows and mac operating systems.
Ability to adjust work schedule and/or occasionally work extra hours when needed to meet business demands.
Cover letter should explicitly describe how the candidate meets each required qualification Preferred Qualifications Experience in supporting a computing lab environment Evidence of facilitating cross-campus/cross-department collaboration.
Knowledge of Zoom, Teams and/or other video conferencing applications Job Description The McCoy College of Business invites applications for the position of Systems Support Specialist II.
This position is responsible for the maintenance and support of the technology resources of the McCoy College of Business for faculty, staff, and computing labs including installing, troubleshooting, and supporting computing hardware, operating systems, software applications, and peripherals.
The position requires excellent communication skills and diplomacy when working with faculty and staff.
This position will report to the Associate Dean for Undergraduate Programs.
Job Duties Faculty and Staff Support Manage computer hardware, software installations, upgrades, and reimaging across five departments, the Dean's Office suite, Foundations, Sales Center, and the Student Success Center Make needed repairs and ensure that both Windows OS and MAC OS systems are operating correctly Provide technical support, advice, and feedback Collaborate with university IT services (ITAC) relating to technical issues involving Microsoft's core business applications - Microsoft 365, SharePoint, Terminal Services/RDS, etc.
Plan and implement disaster recovery and back-up procedures and information security Classroom, Conference Room & Lab Support Collaborate with business and finance data providers such as Bloomberg, FactSet, and WRDS to maintain compatibility and facilitate user technical issues Assisting with day-to-day operations of college computer lab(s) Maintain conference room audio, visual, hardware and software Provide specialized support for department-specific programs, systems, and applications Support the smooth running of all IT systems, including anti-virus software, print services, classroom technologies, and email provision Test and modify systems to ensure that they operate reliably Design and implement teaching lab maintenance procedures Coordinate and distribute technology resources as requested by faculty for class or individual use College Support Process the ordering of computers on the refresh cycle Assist departments with processing the ordering and installation of new computers, peripheral devices, and new software (not on refresh cycle) Provide first line of support to Dean's Office and college conference rooms Document college technology-related processes Assist departments with maintaining software licensing records and obtaining quotes and IT Security permissions for software renewals and new software requests Assist departments with ensuring technology meets current accessibility laws Create and maintain detailed documentation of processes and system configurations Keep accurate inventory and data records Hire and supervise student assistants, providing tasks and approving time reports Participate in planning and designing instructional and informational technologies to meet the growing needs of the college Maintain currency with new technology and software Key Skills Attention to detail Team player Organization and time management Interpersonal and communication skills Proactive customer service attitude Work independently in a fast-paced environment Additional Expectations Acquisition and maintenance of credentials directly related to position responsibilities The ability to occasionally work outside of normal working hours Other duties as assigned.
Reporting structure - reports to Associate Dean for Undergraduate Programs Additional Information to Applicants Job Open Date 02/21/2023 Job Close Date (posting closes at midnight) 03/07/2023 Open Until Filled No Normal Work Days Monday, Tuesday, Wednesday, Friday Normal Work Hours Start 8:
00AM Normal Work Hours End 5:
00PM Posting Notices You will be required to electronically attach a resume.
, You will be required to electronically attach a cover letter.
, You will be required to electronically attach a list of references.
Legal and Required Notices Texas State University is an Equal Employment Opportunity/Affirmative Action Employer, committed to inclusive thought and action in support of our diverse community.
Individuals from historically underrepresented groups and all those who share our commitment to inclusivity and passion for the strength of our diversity are strongly encouraged to apply.
Employment with Texas State University is contingent upon the outcome of record checks and verifications including criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.
Texas State University is a tobacco-free campus.
Smoking and the use of any tobacco product will not be allowed anywhere on Texas State property or in university owned or leased vehicles.
Texas State University is a member of the Texas State University System.
Texas State University is an EOE.
Texas State is committed to increasing the number of women and minorities in administrative and professional positions.
Why work @ Texas State? Amazing health insurance:
various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents! Generous paid time off:
vacation, holidays, sick days and many more! Excellent work life balance resources:
mother and family-friendly resources in addition to a comprehensive FREE wellness program Great training and development opportunities:
choose from a variety of classroom and online course offerings, learning resources, certifications, and employee educational support programs.
An inclusive Bobcat community:
join our many social networks offered on and off-campus Retirement peace of mind:
TRS pension, retirement plans and voluntary saving options with generous employer contributions By joining the Texas State Bobcat team, you'll be a part of one of the most beautiful, diverse, and growing universities in the nation.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Full-time 1 day ago Full Job Description Posting Information Posting Information Posting Number 2023374 Posting/Functional Title Systems Support Specialist II University Pay Plan Title Systems Support Spec II Location San Marcos Department McCoy College of Business Recruitment Type Open to All Job Type Full-Time Monthly Salary $4,000 -$4,290 Job Category Non-Exempt Required
Qualifications:
Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.
At least 2 years of experience in a computer support role Experience in both windows and mac operating systems Experience with installation and support of software on both windows and mac operating systems.
Ability to adjust work schedule and/or occasionally work extra hours when needed to meet business demands.
Cover letter should explicitly describe how the candidate meets each required qualification Preferred Qualifications Experience in supporting a computing lab environment Evidence of facilitating cross-campus/cross-department collaboration.
Knowledge of Zoom, Teams and/or other video conferencing applications Job Description The McCoy College of Business invites applications for the position of Systems Support Specialist II.
This position is responsible for the maintenance and support of the technology resources of the McCoy College of Business for faculty, staff, and computing labs including installing, troubleshooting, and supporting computing hardware, operating systems, software applications, and peripherals.
The position requires excellent communication skills and diplomacy when working with faculty and staff.
This position will report to the Associate Dean for Undergraduate Programs.
Job Duties Faculty and Staff Support Manage computer hardware, software installations, upgrades, and reimaging across five departments, the Dean's Office suite, Foundations, Sales Center, and the Student Success Center Make needed repairs and ensure that both Windows OS and MAC OS systems are operating correctly Provide technical support, advice, and feedback Collaborate with university IT services (ITAC) relating to technical issues involving Microsoft's core business applications - Microsoft 365, SharePoint, Terminal Services/RDS, etc.
Plan and implement disaster recovery and back-up procedures and information security Classroom, Conference Room & Lab Support Collaborate with business and finance data providers such as Bloomberg, FactSet, and WRDS to maintain compatibility and facilitate user technical issues Assisting with day-to-day operations of college computer lab(s) Maintain conference room audio, visual, hardware and software Provide specialized support for department-specific programs, systems, and applications Support the smooth running of all IT systems, including anti-virus software, print services, classroom technologies, and email provision Test and modify systems to ensure that they operate reliably Design and implement teaching lab maintenance procedures Coordinate and distribute technology resources as requested by faculty for class or individual use College Support Process the ordering of computers on the refresh cycle Assist departments with processing the ordering and installation of new computers, peripheral devices, and new software (not on refresh cycle) Provide first line of support to Dean's Office and college conference rooms Document college technology-related processes Assist departments with maintaining software licensing records and obtaining quotes and IT Security permissions for software renewals and new software requests Assist departments with ensuring technology meets current accessibility laws Create and maintain detailed documentation of processes and system configurations Keep accurate inventory and data records Hire and supervise student assistants, providing tasks and approving time reports Participate in planning and designing instructional and informational technologies to meet the growing needs of the college Maintain currency with new technology and software Key Skills Attention to detail Team player Organization and time management Interpersonal and communication skills Proactive customer service attitude Work independently in a fast-paced environment Additional Expectations Acquisition and maintenance of credentials directly related to position responsibilities The ability to occasionally work outside of normal working hours Other duties as assigned.
Reporting structure - reports to Associate Dean for Undergraduate Programs Additional Information to Applicants Job Open Date 02/21/2023 Job Close Date (posting closes at midnight) 03/07/2023 Open Until Filled No Normal Work Days Monday, Tuesday, Wednesday, Friday Normal Work Hours Start 8:
00AM Normal Work Hours End 5:
00PM Posting Notices You will be required to electronically attach a resume.
, You will be required to electronically attach a cover letter.
, You will be required to electronically attach a list of references.
Legal and Required Notices Texas State University is an Equal Employment Opportunity/Affirmative Action Employer, committed to inclusive thought and action in support of our diverse community.
Individuals from historically underrepresented groups and all those who share our commitment to inclusivity and passion for the strength of our diversity are strongly encouraged to apply.
Employment with Texas State University is contingent upon the outcome of record checks and verifications including criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.
Texas State University is a tobacco-free campus.
Smoking and the use of any tobacco product will not be allowed anywhere on Texas State property or in university owned or leased vehicles.
Texas State University is a member of the Texas State University System.
Texas State University is an EOE.
Texas State is committed to increasing the number of women and minorities in administrative and professional positions.
Why work @ Texas State? Amazing health insurance:
various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents! Generous paid time off:
vacation, holidays, sick days and many more! Excellent work life balance resources:
mother and family-friendly resources in addition to a comprehensive FREE wellness program Great training and development opportunities:
choose from a variety of classroom and online course offerings, learning resources, certifications, and employee educational support programs.
An inclusive Bobcat community:
join our many social networks offered on and off-campus Retirement peace of mind:
TRS pension, retirement plans and voluntary saving options with generous employer contributions By joining the Texas State Bobcat team, you'll be a part of one of the most beautiful, diverse, and growing universities in the nation.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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