Utilities Customer Service Clerk
3.
0 San Marcos, TX San Marcos, TX Full-time Full-time $17.
20 - $25.
80 an hour $17.
20 - $25.
80 an hour 1 day ago 1 day ago 1 day ago JOB SUMMARY Performs a variety of customer service tasks on behalf of the City's Utility Billing and Collections Department; participates in billing, cashiering, and/or collections activities; responds to customer inquiries; create, updates, and maintains customer account information; receives and processes service order requests; processes and posts utility payments; and performs other related duties.
ESSENTIAL FUNCTIONS AND DECISION MAKING Essential Functions Answers incoming calls and provides customer service to the public:
Responds to customer inquiries; provides information regarding accounts balances, deposits, new service connection, service disconnection, and/or other utility billing matters.
Receives and processes credit card payments.
Assists customers requesting letters of credit and/or billing extensions.
Receives and processes service order requests including new service connections, move-in's, and move-out's; participates in processing service disconnections as assigned.
Creates, updates, maintains, and researches customer account information.
Processes and posts utility payments received at the front counter and/or via mail and night drop box.
Participates in processing account adjustments, credits, refunds, and balance transfers.
Conducts a variety of routine clerical tasks including data entry and copying, filing, and faxing documentation.
Miscellaneous:
Generates duplicate/corrected billing, Non-Sufficient Fund letters, verification journals, and/or other documentation.
Performs the duties of other departmental staff as required.
Conducts specialized tasks relative to area of assignment as assigned.
Decision Making This position works under general supervision.
MINIMUM QUALIFICATIONS (Salary is dependent upon qualifications) Minimum Requirements High School Diploma or equivalent is required.
One (1) year customer service/clerical experience is required.
Depending on area of assignment, a valid Texas Driver's License with an acceptable driving record may be required.
CORE COMPETENCIES AND PHYSICAL DEMANDS Core Competencies Must be able to read and comprehend departmental policies, utility billing, and utility rate schedules.
Effective verbal and written communication skills are required; must be able to maintain positive working relationships with City departments and personnel, outside agencies, customers, and the general public.
Physical Demands and Working Conditions Physical requirements include lifting up to 25 pounds occasionally.
Subject to reaching, handling, fine dexterity, vision, hearing and talking frequently; standing, sitting, walking, lifting, carrying, pushing/pulling, bending, twisting, climbing and balancing occasionally; foot controls rarely.
Work Hours 8 a.
m.
- 5 p.
m.
, M-F FLSA Status Non-Exempt The City of San Marcos offers its employees a broad range of benefits to enhance their personal and occupational lives.
We are committed to a total rewards strategy that provides employees with competitive compensation, comprehensive benefits, and an environment that supports a healthy work/life balance.
2023 Benefits Guide BENEFITS Medical, Dental & Vision Coverage United Healthcare Choice Plus PPO Plan Prescription Drug Plan Wellness Initiatives Virtual Doctor Visits 24/7 Dental Plan Davis Vision Insurance Base Vision Plan Premium Vision Plan Laser Vision Correction discounts Retirement Texas Municipal Retirement System (TMRS) Mission Square Retirement Corporation - optional 457-deferred compensation plan & Roth IRA ADDITIONAL BENEFITS Flexible Spending Accounts City paid Life and AD&D Insurance Voluntary Life, AD&D and Long Term Disability insurance Employee Assistance Program Vacation Sick Leave Holidays Longevity Pay Tuition Reimbursement Activity Center Membership Direct Deposit The City of San Marcos strives to provide employees with an opportunity for a flexible and positive work/life balance.
Employees in eligible positions are offered remote telework options of up to two days per week or 40% of an employee's scheduled work hours.
Remote telework eligibility will be determined by department directors to ensure the City provides quality services.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 San Marcos, TX San Marcos, TX Full-time Full-time $17.
20 - $25.
80 an hour $17.
20 - $25.
80 an hour 1 day ago 1 day ago 1 day ago JOB SUMMARY Performs a variety of customer service tasks on behalf of the City's Utility Billing and Collections Department; participates in billing, cashiering, and/or collections activities; responds to customer inquiries; create, updates, and maintains customer account information; receives and processes service order requests; processes and posts utility payments; and performs other related duties.
ESSENTIAL FUNCTIONS AND DECISION MAKING Essential Functions Answers incoming calls and provides customer service to the public:
Responds to customer inquiries; provides information regarding accounts balances, deposits, new service connection, service disconnection, and/or other utility billing matters.
Receives and processes credit card payments.
Assists customers requesting letters of credit and/or billing extensions.
Receives and processes service order requests including new service connections, move-in's, and move-out's; participates in processing service disconnections as assigned.
Creates, updates, maintains, and researches customer account information.
Processes and posts utility payments received at the front counter and/or via mail and night drop box.
Participates in processing account adjustments, credits, refunds, and balance transfers.
Conducts a variety of routine clerical tasks including data entry and copying, filing, and faxing documentation.
Miscellaneous:
Generates duplicate/corrected billing, Non-Sufficient Fund letters, verification journals, and/or other documentation.
Performs the duties of other departmental staff as required.
Conducts specialized tasks relative to area of assignment as assigned.
Decision Making This position works under general supervision.
MINIMUM QUALIFICATIONS (Salary is dependent upon qualifications) Minimum Requirements High School Diploma or equivalent is required.
One (1) year customer service/clerical experience is required.
Depending on area of assignment, a valid Texas Driver's License with an acceptable driving record may be required.
CORE COMPETENCIES AND PHYSICAL DEMANDS Core Competencies Must be able to read and comprehend departmental policies, utility billing, and utility rate schedules.
Effective verbal and written communication skills are required; must be able to maintain positive working relationships with City departments and personnel, outside agencies, customers, and the general public.
Physical Demands and Working Conditions Physical requirements include lifting up to 25 pounds occasionally.
Subject to reaching, handling, fine dexterity, vision, hearing and talking frequently; standing, sitting, walking, lifting, carrying, pushing/pulling, bending, twisting, climbing and balancing occasionally; foot controls rarely.
Work Hours 8 a.
m.
- 5 p.
m.
, M-F FLSA Status Non-Exempt The City of San Marcos offers its employees a broad range of benefits to enhance their personal and occupational lives.
We are committed to a total rewards strategy that provides employees with competitive compensation, comprehensive benefits, and an environment that supports a healthy work/life balance.
2023 Benefits Guide BENEFITS Medical, Dental & Vision Coverage United Healthcare Choice Plus PPO Plan Prescription Drug Plan Wellness Initiatives Virtual Doctor Visits 24/7 Dental Plan Davis Vision Insurance Base Vision Plan Premium Vision Plan Laser Vision Correction discounts Retirement Texas Municipal Retirement System (TMRS) Mission Square Retirement Corporation - optional 457-deferred compensation plan & Roth IRA ADDITIONAL BENEFITS Flexible Spending Accounts City paid Life and AD&D Insurance Voluntary Life, AD&D and Long Term Disability insurance Employee Assistance Program Vacation Sick Leave Holidays Longevity Pay Tuition Reimbursement Activity Center Membership Direct Deposit The City of San Marcos strives to provide employees with an opportunity for a flexible and positive work/life balance.
Employees in eligible positions are offered remote telework options of up to two days per week or 40% of an employee's scheduled work hours.
Remote telework eligibility will be determined by department directors to ensure the City provides quality services.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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