Customer Service Repair Technician
4.
2 San Marcos, TX San Marcos, TX Full-time Full-time $38,000 - $45,000 a year $38,000 - $45,000 a year
Responsibilities:
- Provide exceptional customer service by addressing customer inquiries and resolving issues in a timely and professional manner.
- Troubleshoot and diagnose technical problems.
- Install, repair, and maintain customer homes, including but not limited to all types of roofs - Conduct inspections of customer premises to ensure proper functioning of equipment and identify potential issues.
- Collaborate with internal teams to escalate and resolve complex technical problems.
- Document all customer interactions, including inquiries, complaints, and resolutions, in a clear and concise manner.
- Stay up-to-date with product knowledge and industry trends to effectively assist customers.
Qualifications:
- High school diploma; technical certification or degree preferred.
- Previous experience in a customer service role is highly desirable.
- Strong problem-solving skills with the ability to think analytically and logically.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical customers.
- Proficient computer skills with the ability to navigate multiple systems simultaneously.
- Ability to work independently as well as collaboratively in a team environment.
- Must be able to work all hours from 8am till jobs are completed each day.
-Must have some knowledge of roofing or the ability and desire to learn Provided by Job -Company Vehicle Job Type:
Full-time Pay:
$38,000.
00 - $45,000.
00 per year
Benefits:
Health insurance Paid time off Schedule:
10 hour shift 8 hour shift Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
2 San Marcos, TX San Marcos, TX Full-time Full-time $38,000 - $45,000 a year $38,000 - $45,000 a year
Responsibilities:
- Provide exceptional customer service by addressing customer inquiries and resolving issues in a timely and professional manner.
- Troubleshoot and diagnose technical problems.
- Install, repair, and maintain customer homes, including but not limited to all types of roofs - Conduct inspections of customer premises to ensure proper functioning of equipment and identify potential issues.
- Collaborate with internal teams to escalate and resolve complex technical problems.
- Document all customer interactions, including inquiries, complaints, and resolutions, in a clear and concise manner.
- Stay up-to-date with product knowledge and industry trends to effectively assist customers.
Qualifications:
- High school diploma; technical certification or degree preferred.
- Previous experience in a customer service role is highly desirable.
- Strong problem-solving skills with the ability to think analytically and logically.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical customers.
- Proficient computer skills with the ability to navigate multiple systems simultaneously.
- Ability to work independently as well as collaboratively in a team environment.
- Must be able to work all hours from 8am till jobs are completed each day.
-Must have some knowledge of roofing or the ability and desire to learn Provided by Job -Company Vehicle Job Type:
Full-time Pay:
$38,000.
00 - $45,000.
00 per year
Benefits:
Health insurance Paid time off Schedule:
10 hour shift 8 hour shift Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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